Your tech fee at work: Help desk offers technical support to students

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Nothing sets teeth on edge quite like a faulty internet connection.
Since technology is a vital component in students’ lives, it is important to have a way to keep glitches to a minimum.

“There is no denying that technology is changing how we live, work and learn. It is a wonderful resource when it works correctly, but an obstacle when it does not.” said Tom Burke, tech fee support specialist at Shippensburg University.

Luckily, Ezra Lehmen Library is home to the student help desk, a technical support service available to all students enrolled at SU. According to the help desk’s webpage, ther goal is to serve the technical support needs of all students at Shippensburg University.

“Funds for the help desk come from technology and residence life fees from tuition,” Burke said.
According to Burke, the student workers can fix most software issues, such as computer optimization, virus and malware removal and program installations. For hardware problems, however, the help desk refers students to the original manufacturer or local repair services.

The help desk employs approximately 20 students who have a well-rounded knowledge of computers.
“In such an ever-evolving profession, there is always much to learn and we encourage students who are eager to do so,” Burke said.

The Student Help Desk is open Monday through Friday from 9 a.m. until 4 p.m.

It is located in the main lobby of the Lehman Library.

To get in touch with a student technician, call (717) 477-HELP or email helpdesk@ship.edu.